I will start with what I wasn't overly impressed with the packaging. It was functional but at the price charged for this tea, something other than cardboard box would make it more appealing.
Everything else about the tea was excellent, taste one of the best I have ever had in tea. Aroma also is pleasing.
Not sure if you do this somewhere in your marketing but there is a big difference when using Spring water opposed to tap or any other water source. Night and day here in Waterloo area where we have very hard water. Anyway other than the packaging which is very far down my list a great product will purchase again.