Aaron Marcial

PUNTA MITA, MEXICO

Training and Development Manager Aaron Marcial has been part of the Starwood Hotels & Resorts Worldwide since 2007. He began his career at the inspiring Sheraton Hacienda Del Mar Resort & Spa. For the last 4 years, Mr. Marcial has been a part of The St. Regis Punta Mita Resort, a paradise revealed on the Pacific Ocean.

Aaron Marcial’s duties consist of planning, organizing and directing a wide range of training activities. He conducts orientation sessions and arranges on-the-job training for new employees. Helping rank-and-file workers maintain and improve their job skills, he brings life to the service culture, quality standards and the brand. The training he provides, directly and indirectly, helps each staff member adopt The St. Regis Service Culture as a lifestyle.

“TEALEAVES captures the real spirit of tea in every single leaf. From the moment you open the container, you recognize the high quality of the product. But when you infuse it, the drink speaks for itself, revealing the uniqueness, heritage, experience and craftsmanship of a real tea experience.”

Mr. Marcial’s passion for tea has been a family tradition since he was a child, evident in the way that he conducts The St. Regis Rituals Trainings where the staff role is to embrace the brand’s rituals and legacy and continue to share the stories and heritage with the guests. As the class progresses, he successfully creates a link between the brand’s rich past and its exciting present and future, in the aims of strengthening the intimate link between the signature Tea Ritual and The St. Regis Brand Service Culture. The Tea Ritual is both an integral part of what Mr. Marcial represents and of The St. Regis culture.

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